1. Orders & Payments

Q: How do I place an order?

A: Browse our collection, select your favourite t-shirt, choose your size, and click "Add to Cart." Proceed to checkout, enter your details, and complete the payment. You’ll receive an order confirmation via email.

Q: What payment methods do you accept?

A: We accept:
✅ Credit/Debit Cards (Visa, MasterCard, RuPay)
✅ UPI (Google Pay, PhonePe, Paytm, BHIM)
✅ Net Banking
✅ Wallets (Paytm, Freecharge, Mobikwik, etc.)

Q: Can I modify or cancel my order after placing it?

A: If your order has not been shipped, you can request modifications or cancellations by contacting us at [care@southsidestore.in/contact page]. Once shipped, cancellations are not possible.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, we do!

Q: Do you offer discounts or promotions?

A: Yes! Follow us on Instagram and subscribe to our newsletter to stay updated on discounts, offers, and exclusive sales.

2. Shipping & Delivery

Q: How long does shipping take?

A: Orders are processed within 24-48 hours. Delivery time depends on your location:
📍 Metro Cities: 5-7 business days
📍 Other Cities & Towns: 7-10 business days

Q: What are your shipping charges?

A: We offer FREE SHIPPING on all prepaid orders.

Q: Do you offer express delivery?

A: Yes, we do.

Q: How can I track my order?

A: Once shipped, you’ll receive a tracking link via email or SMS. You can also check the status on our Track Order page.

Q: Do you ship internationally?

A: We do; international orders will need to be processed manually. Please write to care@southsidestore.in

3. Returns, Exchanges & Refunds

Q: What is your return policy?

A: We accept returns within 7 days of delivery. The item must be unused, unwashed, and in its original packaging.

Q: How do I initiate a return or exchange?

A: Contact our support team at [care@southsidestore.in/contact page] with your order details and reason for return. We will guide you through the process.

Q: Are all products eligible for return?

A: Items bought during sales or clearance events are non-returnable and non-refundable.

Q: Do you offer free returns?

A: Return shipping costs must be borne by the customer unless the return is due to a defect or incorrect item.

Q: When will I receive my refund?

A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Q: Can I exchange my t-shirt for a different size?

A: Yes! If the size doesn’t fit, you can exchange it within 7 days of delivery.

4. Products & Sizing

Q: How do I find the right size?

A: Refer to our Size Guide for detailed measurements. If unsure, feel free to contact us for assistance.

Q: What material are your t-shirts made of?

A: Our t-shirts are made from 100% premium-quality cotton for ultimate comfort and durability.

Q: Do your t-shirts shrink after washing?

A: No, our t-shirts are pre-shrunk to maintain their original fit. However, always follow the washing instructions for best results.

Q: How should I wash and care for my t-shirt?

A: To keep your t-shirt looking fresh:
✅ Wash in cold water
✅ Use mild detergent
✅ Avoid bleach
✅ Do not iron directly on prints

5. Other Queries

Q: Do you offer bulk orders or custom prints?

A: Yes! We take bulk and custom print orders. For inquiries, email us at care@southsidestore.in

Q: How can I contact customer support?

A: Write to care@southsidestore.in

Q: Do you collaborate with influencers?

A: Yes! If you’re a fashion influencer, please write to us for collaboration opportunities.