Southside Apparel Store LLP

Last Updated: February 17, 2025

At Southside Apparel Store LLP, we prioritize customer satisfaction and transparency.
Our Cancellation and Refund Policy is designed to provide a clear framework for handling cancellations, returns, exchanges, and refunds while maintaining fair business practices.

1. Order Cancellation

• Cancellation Timeframe:

  • Customers can cancel their order within 24 hours of placing it. After this period, the order is processed and cannot be canceled.

• Cancellation Request Process:

  • To request a cancellation, customers must email care@southsidestore.in with their order details.

• Orders Already Shipped:

  • Once an order has been shipped, cancellation is not possible. In such cases, customers may initiate a return (if eligible).

2. Returns and Exchanges

We accept returns and exchanges only under the following conditions:

Eligibility for Returns & Exchanges

• The product received is damaged or defective due to manufacturing or transit.

• The wrong product or incorrect size was delivered.

• Size Exchanges: If the customer ordered the wrong size, exchanges may be accepted at our discretion, provided the item is unworn and in its original condition.

Return Conditions

• The item must be unused, unwashed, and in its original packaging, with all tags intact.

• The return request must be initiated within 7 days of delivery.

• Customers must provide clear images of the product showing the issue.

Return Process

• To initiate a return, contact us at care@southsidestore.in with:

  • Order number

  • Photos of the product showing the issue

  • Reason

Once approved, we will share return shipping details.

Exchange Policy

• If eligible, we will exchange the item for the correct size or a fresh piece of the same design.

• If the item is out of stock, we may offer store credit or an alternative product.

3. Refund Policy

Refunds are processed only in specific cases:

When Refunds Are Issued

• The product is out of stock after the order is placed.

• The product is damaged or defective, and a replacement is not available.

• A return

Refund Process & Timeline

• Once a refund is approved, it will be processed within 6-8 business days after receiving and inspecting the returned item.

• Refunds will be credited to the original payment method used for purchase.

Non-Refundable Scenarios

• Change of Mind: Refunds will not be provided if a customer no longer wants the product after purchase.

• Incorrect Usage or Damage by Customer: If the product is damaged due to improper handling, no refund or exchange will be provided.

• Non-Returnable Items: Certain items may not be eligible for returns due to hygiene or limited-edition exclusivity. These will be clearly mentioned at the time of purchase.

4. Shipping Costs for Returns & Exchanges

• If the return is due to an error on our part (e.g., wrong or damaged product), we will cover the return shipping costs.

• For size exchanges or voluntary returns, customers may be required to cover the return shipping costs.

5. Customer Service & Support

All concerns related to product quality, service, or issues will be handled by our support team in accordance with our customer service protocols.

• Reimbursements and compensations will not be provided under any circumstances.

• Disputes regarding returns, refunds, or exchanges will be resolved solely through our support process.

For further assistance, reach out to us at care@southsidestore.in

6. Modifications to this Policy

Southside Apparel Store LLP reserves the right to update or modify this policy at any time.
Changes will be reflected on our website, and continued use of our services constitutes acceptance of these updates.

Questions?

Reach out for inquiries regarding our Cancellation & Refund Policy

care@southsidestore.in